UPS express courier: 2–5 business days within Italy.
UPS express courier: 3–8 business days within the EU and outside the EU.

Shipping in Italy costs €9.90.

IT IS NOT POSSIBLE TO ENTER DIFFERENT ADDRESSES IN A SINGLE ORDER.

THE EXPRESS SHIPPING IN ITALY COSTS €9.90.

You will find the tracking information on the order page in your personal area on the website. Additionally, you will receive the tracking details by email once the order is completed. If you do not receive tracking information or encounter any issues with your order, please contact our logistics support by email at servizioclienti@italovezzoli.it

Yes, it is possible to place an order and enter another person’s address.

No, once the order is placed, it is delivered within 24/48 hours in Italy and within 3 to 8 working days in the EU and outside the EU.

Before confirming the order, please carefully verify the accuracy of the entered data. For any changes to the order or delivery address, contact our logistics support by email, sending your request to both of the following addresses: servizioclienti@italovezzoli.it

After receiving confirmation from customer support, you can proceed with the payment of the difference via bank transfer or pay by link, entering as the reason "Change of address order no. #****".

Beneficiary: In Croissanteria Srl.
Bank: Intesa Sanpaolo Spa.
IBAN: IT53W0306953090100000001511

Please note that changing the delivery address involves a cost of €11 + VAT for each destination.

If your discount code is not working, it could be due to various reasons. For example, the code may have expired, or there may be restrictions such as a minimum purchase amount or validity only on certain products. If you experience problems with the discount code, please do not hesitate to contact us by email at servizioclienti@italovezzoli.it.

Since it is an automatic process, once the purchase is completed it is no longer possible to change the quantity or type of products chosen. Please remember to always carefully check your order before completing the purchase. If the order has already been completed, it cannot be modified or canceled.

No, unfortunately it is not possible to add different recipients in a single order. If you need to ship to multiple addresses, you will have to place an order for each destination.

According to Article 59, letter d) of the Consumer Code, returns are not possible as these are fresh products that may deteriorate or expire quickly.

Cash on delivery is not available. We accept various payment methods for your convenience, including credit cards and PayPal.

To request an invoice, simply click the “Need an invoice?” button during checkout.
It is not possible to request an invoice in any other way once the order has been completed.

The invoice will be automatically sent via SDI.

All our products are handmade and artisanal. Panettoni and Colombe have a shelf life of 60 days. For information about all other baked goods, please contact us directly.

As these are artisanal products without preservatives, we recommend storing them in a cool, dry place, away from heat sources and avoiding sudden temperature changes.

Sometimes the email ends up in spam or arrives with a few minutes delay. If you don’t see it after one hour, write to us at servizioclienti@italovezzoli.it including your first and last name: we will confirm if your order has been registered.

This can happen during the Christmas peak season. If it doesn’t change for more than 48 hours, you can contact UPS customer service, one of the best in the world. They know exactly the status of your shipment and can intervene directly.

Our products are shipped immediately after packaging and have a shelf life of 60 days. You don’t need to order it too close to the consumption date to enjoy it at its best, but if you prefer to wait, always allow some margin for possible shipping delays. To enjoy it at its best, we also recommend keeping it in a cool, dry place until the day before the chosen consumption date. A garage, a basement, or similar places will work perfectly.

Once the order is completed, the pickup date cannot be moved earlier.
If you cannot pick it up on the selected day, please send an email to servizioclienti@italovezzoli.it indicating your order number, first name, last name, and a later date when you want to pick it up.

Contact your bank to check if your card is enabled for online purchases. If it is, try switching browsers, using PayPal, or using a different card. If the issue persists, write to us: we’ll send you a direct link to complete your payment securely.

No, you can request an invoice even for just one piece through the appropriate section of the website during the order process.

Please send a photo of the packaging and the product within 48 hours: we will open a claim with the courier and proceed with a replacement or refund.

If the delivery delay exceeds 10 days, we will refund the shipping costs or, if you prefer, issue you a voucher for a new purchase.

Yes, slice it, wrap the slices in cling film, and thaw at room temperature for a perfect result.

About 5–7 days if well sealed in the original bag.

At the moment no, but we are working on a dedicated line for intolerances.

It depends on your preference. If you want, you can warm it briefly in the oven. To do this, set the oven to 90°C, when it reaches the temperature turn it off and put the panettone in, without the box or paper liner, for 5 minutes, always with the oven off.

Of course! Just enter the recipient’s address and add a personalized greeting card to your order.

Yes, no document showing prices is ever included in the gift package.